Key insights

• ⚠️ Adobe updated their terms to allow access to users' content through automated and manual methods, forcing users to accept the new terms to continue using the software.
• ⚖️ New terms give Adobe extensive rights over users' content, including creating derivative works and sublicensing, putting them in a position to use users' work for AI training and commercial purposes.
• 🤐 Adobe quietly updated its terms and conditions to allow them to use customers' work for commercial gain without explicit consent, causing backlash and account cancellations.
• 😠 Adobe faced outrage for initially having controversial terms granting them a license to customer data, despite denying it, leading to revised terms explicitly stating they won't use customer content for AI training without consent.
• 👨‍⚖️ Adobe faced backlash for new terms of use, leading to subscription cancellations and a public explanation from a company lawyer, causing ethical concerns and potential copyright issues for content creators.
• ⛔ Adobe is criticized for changing terms of use without transparency, using AI without consent, and making it difficult to cancel subscriptions.
• 💰 Adobe's subscription model is criticized for being non-transparent, difficult to cancel, and designed to extract more money from customers, leading users to explore alternative software options.

Q&A

• Why was Adobe's subscription model criticized?

  Adobe's subscription model was criticized for being non-transparent, difficult to cancel, and designed to extract more money from customers. The model prioritized profits over customer satisfaction, prompting users to consider exploring alternative software options.

• What ethical concerns were raised about Adobe's use of content for AI training?

  The use of customer content, including stock content, for AI training raised ethical concerns and potential copyright issues for content creators. This led to public criticism and the exploration of alternative software options that offer one-time purchases instead of monthly subscriptions.

• What was Adobe's response to the backlash?

  In response to the backlash, Adobe denied spying on user content and attempted to clarify the purpose of the updated terms. However, the terms still grant Adobe a worldwide license to user content for service improvement, which triggered accusations of gaslighting and misleading behavior.

• How did customers react to Adobe's updated terms of use?

  Customers were upset about Adobe's updated terms of use, leading to subscription cancellations and public outcry. The changes caused backlash due to concerns regarding the company's access to user content for commercial gain without explicit consent.

• What changes did Adobe make to its terms of use?

  Adobe updated its terms of use to allow access to users' content through automated and manual methods. The new terms give Adobe extensive rights over users' content, including creating derivative works and sublicensing. The definition of 'content' is broad and applies to any work created using Adobe software, not just what is uploaded to their cloud. This puts Adobe in a position to use users' work for AI training and commercial purposes.

• 00:00 Cancel your Adobe subscription because the company wants to use your work to train their AI data and make money. New terms grant them a wide range of rights over your content and you have no option but to accept.
• 02:54 Adobe quietly updated its terms and conditions to allow them to use customers' work for commercial gain without their explicit consent, causing backlash and account cancellations. Adobe's response included gaslighting and denying spying on user content, but the terms still give them a worldwide license to user content for service improvement.
• 05:44 Adobe initially had controversial terms giving them a license to customer data, despite denying it. Outrage led to revised terms explicitly stating they won't use customer content for AI training without consent.
• 08:40 Adobe faces backlash for new terms of use, leading to subscription cancellations and a public explanation from a company lawyer. The company's use of stock content for AI training raises ethical concerns and potential copyright issues for content creators.
• 11:19 Adobe faces backlash for changing terms of use without transparency, using AI without consent, and making it difficult to cancel subscriptions.
• 14:11 Adobe's subscription model is criticized for being non-transparent, difficult to cancel, and designed to extract more money from customers. Users are encouraged to explore alternative software options that offer one-time purchases instead of monthly subscriptions.