Key insights

• 📘 Terms of Engagement is a guidebook for change, based on four principles: widening the circle of involvement, connecting people to each other and to ideas, creating communities for action, and embracing democracy. The book resulted from work with Peter Block on providing line managers with OD skills.
• 🔍 Boeing applied unique principles to lead system change and address the largest white-collar strike in US history. This involved consultants sharing knowledge with line managers, teaching them to lead system change, and applying principles at Boeing during the strike.
• 🛠️ The organization had 15,000 engineers seeking improvement and a VP realized that giving local control to people could help repair and improve the organization.
• 🌱 Local groups were trained on four principles and empowered to create communities for action around important issues, leading to initiatives such as redesigning the first day on the job experience and engineering drawing release process.
• 📈 Boeing employed four principles and achieved a 40% improvement in employee satisfaction. The book has been quoted in other books, demonstrating its impact and recognition in the field.
• 🌟 The speaker is pleased to see their work quoted in another book and acknowledges the recognition as gratifying. Additionally, American Airlines used the principles from the speaker's book to bring about change, and the speaker was contacted by an editor to verify attributions.

Q&A

• How does the speaker feel about their work being quoted in another book?

  The speaker is pleased to see their work quoted in another book and acknowledges the recognition as gratifying. Their book's principles were also used by American Airlines to bring about change, and the speaker was contacted by an editor to verify attributions.

• What were the results of Boeing's employment of the four principles?

  Boeing achieved a 40% improvement in employee satisfaction by employing the four principles. Additionally, the book has been quoted in other books, indicating its influence and relevance in the field.

• What did the local groups do after being trained on the four principles?

  After being trained on the four principles, the local groups were empowered to create communities for action around important issues, leading to various initiatives such as redesigning the first day on the job experience and engineering drawing release process.

• What prompted the VP to initiate change at the organization?

  The organization had 15,000 engineers who sought improvement, leading the VP to realize that giving local control to people could help repair and improve the organization.

• How did Boeing apply unique principles to lead system change?

  Boeing applied unique principles by having consultants share knowledge with line managers, teaching line managers to lead system change, and applying these principles during the largest white-collar strike in US history.

• What is 'Terms of Engagement' about?

  Terms of Engagement is a guidebook for change based on four principles: widening the circle of involvement, connecting people to each other and to ideas, creating communities for action, and embracing democracy. It resulted from work with Peter Block on providing line managers with OD skills.

• 00:10 📘 Terms of Engagement is a guidebook for change based on four principles: widening the circle of involvement, connecting people to each other and to ideas, creating communities for action, and embracing democracy.
• 00:41 🔍 Boeing applied unique principles to lead system change and address the largest white-collar strike in US history.
• 01:13 🛠️ The organization had 15,000 engineers who wanted things to be better. The VP realized that giving local control to people could help repair and improve the organization.
• 01:45 Local groups were trained on four principles and empowered to create communities for action around important issues, leading to various initiatives such as redesigning the first day on the job experience and engineering drawing release process.
• 02:17 Boeing employed four principles and achieved a 40% improvement in employee satisfaction. The book has been quoted in other books.
• 02:51 The speaker is pleased to see their work quoted in another book and acknowledges the recognition as gratifying.