Key insights

• ⚡ AI voice capabilities can be a significant sales opportunity for service providers targeting small businesses
• 🤖 Small businesses can benefit from AI-powered voice solutions to handle high turnover positions and improve customer interactions
• 📞 Setting up voice AI as a reseller service involves managing client services, activating resale services, setting up AI agents, and configuring inbound calls
• 🔧 Customizing an AI phone service includes collecting customer information, setting up automation workflows, specifying phone availability, and editing AI prompts
• 📇 Automated AI can update contact records with caller information, trigger workflows, and provide conversation transcripts, offering a powerful tool for intelligence and automation
• 💰 A service that requires minimal setup can save money, provide automation, and offer both defensive and offensive benefits to small businesses

Q&A

• What are the benefits of the AI service for small businesses?

  The AI service requires minimal setup and offers cost-saving and automation benefits, alongside offensive and defensive advantages for small businesses. It also presents upselling and scaling opportunities, making it a powerful foot in the door for the coming years.

• What can automated AI do in terms of updating contact records and providing conversation transcripts?

  Automated AI can update contact records with caller information, trigger workflows for automation, and provide conversation transcripts and recordings. This demonstrates the power of AI in handling conversations and delivers complete conversation transcripts via email.

• How can one customize an AI phone service?

  Customizing an AI phone service involves collecting customer information, setting up automation workflows, specifying phone availability, and editing AI prompts. This can be done by switching to advanced mode to edit AI prompts and set up specific actions.

• What does the walkthrough of setting up voice AI as a reseller service include?

  The walkthrough includes managing client services, activating resale services, setting up AI agents, and configuring inbound calls. To activate resale services, it requires a SAS level account with HighLevel and entails toggling on the resale services, setting the customer's price, and setting up AI agents for inbound calls.

• How can small businesses benefit from AI-powered voice solutions?

  Small businesses can benefit from AI-powered voice solutions as an alternative to hiring employees for high turnover positions. Voice AI can address the issue of unanswered calls, improve customer interactions, and trigger workflows, offering a valuable and easy-to-implement service for small business owners.

• What is the new AI employee feature introduced by HighLevel?

  HighLevel has introduced a new AI employee feature, particularly AI voice capabilities, at the 2024 Summit. This feature is designed to help small businesses manage tasks like answering calls and emails, which they often struggle with due to limited resources.

• 00:00 HighLevel has introduced a new AI employee feature, particularly AI voice capabilities, that can be a significant sales opportunity for small business service providers. The AI integration aims to help businesses deliver services profitably and help small businesses manage tasks that they typically struggle with due to limited resources.
• 02:36 Small businesses can benefit from AI-powered voice solutions to handle high turnover positions and improve customer interactions. Voice AI can address the issue of unanswered calls, provide human-like interaction, and trigger workflows, offering a valuable and easy-to-implement service for small business owners.
• 05:19 A walkthrough of setting up voice AI as a reseller service, including managing client services, activating resale services, setting up AI agents, and configuring inbound calls.
• 07:35 A demonstration of customizing an AI phone service, including collecting customer information, setting up automation workflows, specifying phone availability, and editing AI prompts.
• 10:17 Automated AI can update contact records with caller information, trigger workflows, and provide conversation transcripts, offering a powerful tool for intelligence and automation.
• 13:11 A service that requires minimal setup can save money, provide automation, and offer both defensive and offensive benefits to small businesses. It's a powerful foot in the door for the coming years, with the potential for upselling and scaling opportunities.