Key insights

• ⭐ Introduction to the Davies Awards and the use of health IT to improve patient outcomes
• 🏥 Overview of 'safe patient flow' initiative and its success in improving patient flow and discharge processes
• 📈 Impact of increasing demand for inpatient services on discharge metrics and patient flow
• ⚙️ Capacity Coordination Center created to improve patient care efficiency
• 🔁 Focus on reducing logistical hurdles and improving communication
• 🤝 Improved collaboration and communication among different groups within the institution
• 🚑 Impact on individual patient care through intervention and specialized routing
• ⚕️ Transparency, communication, and collaboration are crucial in healthcare institutions

Q&A

• What are the key outcomes of the Capacity Coordination Center at the hospital?

  The Capacity Coordination Center at the hospital has improved efficiency, reduced transport time, and enhanced collaboration among staff, leading to sustained improvements in metrics and facilitated collaboration across work groups.

• How has the implementation of the Capacity Coordination Center improved patient care metrics?

  The implementation of the Capacity Coordination Center, involving various healthcare personnel and technology, has led to improvements in patient care metrics, particularly during high-demand situations, such as the influenza season.

• Why is effective communication and coordination crucial in healthcare institutions, especially in the emergency department?

  Effective communication and coordination are crucial for optimizing patient routing, bed management, and addressing logistical delays, ultimately improving patient outcomes and reducing hospital length of stay.

• What impact does the co-located work environment have on patient care?

  The co-located work environment facilitates in-person conversations, enhancing efficiency and coordination across departments, ultimately impacting patient care positively.

• How does the capacity and planning dashboard improve collaboration and communication?

  The capacity and planning dashboard displays accurate, up-to-date information transparently, providing insights into patient census, inpatient demands, bed capacity, anticipated discharges, and existing metrics, thus enhancing collaboration and communication among different groups within the institution.

• What is the role of the daily Huddles in the Capacity Coordination Center?

  The structured daily Huddles facilitate information sharing and decision-making within the institution, contributing to improved patient care efficiency.

• What is the Capacity Coordination Center?

  The Capacity Coordination Center aims to improve patient care efficiency by reducing logistical hurdles, improving communication, and co-locating various groups involved in patient management.

• How does increasing demand for inpatient services impact discharge metrics?

  Increasing demand for inpatient services can impact discharge metrics by challenging patient flow and creating a need for efficient discharge processes.

• What is the 'safe patient flow' initiative?

  The 'safe patient flow' initiative focuses on leveraging information technology to improve patient flow and discharge processes, leading to better patient outcomes.

• What are the Davies Awards?

  The Davies Awards recognize healthcare organizations using information technology to improve patient care and outcomes.

• 00:01 The webinar discusses the Davies Awards, focusing on how Yale New Haven Health leveraged information technology to improve patient flow and discharge processes, resulting in better patient outcomes. Dr. Robert Forgarty shares their journey and the success of the 'safe patient flow' initiative, while also addressing the increasing demand for inpatient services and its impact on discharge metrics.
• 06:56 The institution created the Capacity Coordination Center to improve the efficiency of patient care by reducing logistical hurdles, improving communication, and co-locating various groups involved in patient management. The center includes structured daily Huddles and leverages technology and data to inform decision-making.
• 13:35 Improving collaboration and communication among different groups within the institution by displaying house-wide accurate and up-to-date information in a transparent fashion using a capacity and planning dashboard. The dashboard provides insights into patient census, inpatient demands, bed capacity, anticipated discharges, and existing metrics.
• 20:51 The healthcare system intervened to provide specialized care for individual patients, leveraging communication and collaboration between emergency services and hospital staff to optimize patient routing and bed management. Co-located work environment facilitates in-person conversations, enhancing efficiency and coordination across departments.
• 27:59 Effective communication and coordination within the healthcare institution, especially in the emergency department, is crucial for patient care and outcomes. Addressing logistical delays in care, such as boarding in the emergency department, can improve patient outcomes and reduce hospital length of stay. The implementation of a Capacity Coordination Center, involving various healthcare personnel and technology, has led to improvements in patient care metrics and a decrease in the number of patients assigned to beds in different emergency departments. This approach has been particularly valuable during high-demand periods, such as the influenza season.
• 34:59 The capacity Coordination Center at the hospital has improved efficiency, reduced transport time, and enhanced collaboration among staff. They converted a conference room into an inpatient unit within three days during flu season. The center's use of IT and transparent data has led to sustained improvements in metrics and facilitated collaboration across work groups. The staff's dedication and innovative approach have been crucial to their success.